"Guest First" - Mastering the Art of Hospitality

This engaging session is designed to empower hospitality professionals with practical, low-cost strategies that can elevate their Guest Experience.

Key takeaways include:

• Understanding primary human needs and guest interaction
• Becoming confident communicators and leaders
• Strategies for creating the perfect guest journey from arrival to departure
• Insights from leading my bar to become one of the 50 Greatest Bar on Earth in just 365 days
• Service strategies to exceed expectations and create income opportunities
• Effective team exercises to foster a guest-first mindset
• and many more strategies that I used in all my Bar experiences and that led to Guest Satisfaction